Terms of service

The customer may reconsider their purchase and return the items bought without needing to specify a reason, within 14 calendar days from the date of receipt of the goods (Art. 52 of Legislative Decree No. 206 of September 6, 2005 – Italian Consumer Code).

The goods must be returned intact and unworn or unused, in the same condition in which they were received, with the original packaging and original tags not removed, as per:
RETURN INSTRUCTIONS

The product must be shipped within 14 days from the date of receipt of the goods.
Returning the products is the customer's responsibility and must be done via express courier with tracking capability; the costs of which will be entirely borne by the customer.
The shipment remains under the customer's full responsibility until confirmation of receipt at Elisabetta Panerai®'s warehouse.

If you have received a defective item, you should not fill out the product return form but instead contact support by writing to info@elisabettapanerai.it, specifying the type of defect found.
Our support team will assist you with the exchange process!

The refund for the return will be processed within 7-10 business days from the moment the shipment arrives at our facility. However, we reserve the right to hold the refund until the goods have been inspected by our staff. Refunds will be issued using the method chosen by the customer via the appropriate form.